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What happened: Obtain my refund for a cancelled reservation ... On Mar **, **** I made travel reservations via Booking Reference No. FSON****** for which my credit card was charged $***.**. On Jun **, my reservation was cancelled due to WestJet’s cancellation of one of the flights. My travel was rebooked on Booking Reference No. TRI****** and I was charged $***.** for the new reservation. I was informed that my original charge of $***.** would be refunded within “* to * weeks”. That did not occur. Subsequent phone calls on my part attempting to obtain my refund have yielded nothing including the latest which promised a refund by Aug **. Please take action to expedite the refund of $***.** as soon as possible. This has dragged on much too long!I have tried on several occasions to obtain my refund with no success.Expedite the refund of my original reservation.Have flown with WestJet in years past with no problems.Phone calls to service representatives have yielded no results.
What happened: im flying west jet from ymm to lax,*im just wondering if baggage is included in my ticket or do i have to pay extra as lax isnt my last destination im flying fiji airways after that to nan ,*thank you, *kumar
What happened: The problem: Want to upgrade seat and add luggage to my flight that is already booked
What happened: The problem: Booked a reservation but did not get an email confirmation
What happened: I booked flight from Halifax to Edmonton thru air miles but no seat detail choices appeared and I need to pick a seat. ticket number ************* thanx
What happened: I need to cancel flights from Kelowna to Winnipeg scheduled for Thursday August ** ,**** and receive credit for future flights. Unable to travel as result of wildfires and evacualtion alert and closed airport.
What happened: Because of current Kelowna Airport closures and road closures from wildfires, we want to cancel the Kelowna to Calgary leg of our flight, but keep the Calgary to Halifax leg, for both the departing and returning trips. Reservation code is QAGARW. Departure from Kelowna was scheduled for Aug ** at **:**.
To contact the WestJet customer service by phone, you can follow these steps:
Look up the phone number of the WestJet customer service. The phone number is listed on westjet.com. Or check out the WestJet phone number page on WorthEPenny.
Dial the WestJet phone number 888-937-8538.
Hours: 24 hours, 7 days
Best time to call: 10:45am
Wait for an answer: Once the call is connected, wait for a WestJet representative to answer on the other end.
Average wait time: 33m
Identify yourself and state your reason for calling the WestJet representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from WestJet to help them assist you.
Ask for assistance: Ask the WestJet representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If WestJet needs additional information from you or provides any instructions, follow them carefully.
Thank the WestJet representative: After you have received the assistance you need, thank the WestJet representative for their time and help.
To get to a real person as quickly as possible when calling WestJet, you can follow these steps:
Dial the WestJet customer service phone number 888-937-8538, which can be found on the WestJet website or in your order confirmation email form WestJet. Or check out the WestJet phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about WestJet. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live WestJet representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a WestJet representative.
If the system still doesn’t connect you to a WestJet representative, stay on the line without pressing any keys. WestJet will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from WestJet.
Once you reach a live person, explain your issue and provide any relevant information about your WestJet order. The WestJet representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the WestJet website. This may allow you to connect with a WestJet representative more quickly and efficiently than calling.
When calling WestJet customer service, here are some best practices to ensure a smooth and efficient experience:
Have your WestJet account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the WestJet representative without any disruptions or background noise.
Be polite and respectful to the WestJet representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on WestJet.
Clearly explain the issue you are facing and provide any relevant information or details that can help the WestJet representative address your concern.
If the initial WestJet representative is unable to resolve your issue, politely ask to speak with a supervisor from WestJet or escalate the issue to a higher level of authority.
Take notes during the call, including the WestJet representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with WestJet after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling WestJet customer service.
If you are unhappy with your call to WestJet customer service, there are several options you can try:
Call again: Try calling WestJet customer service again and speak to a different WestJet representative. Sometimes a different WestJet representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the WestJet representative, you can ask to speak with a supervisor from WestJet or escalate the issue to a higher level of authority.
Provide feedback: After the call, WestJet may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to WestJet customer service through other channels, such as email or chat. You can also explore the WestJet Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with WestJet service, you may want to consider other options such as returning the product you bought on WestJet or filing a complaint with a consumer protection agency.
No, WestJet hasn’t provided any live chat service currently. While live chat support is not currently available, WestJet offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact WestJet customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a WestJet representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of WestJet.
You can contact WestJet via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact WestJet via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for WestJet official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of WestJet, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about WestJet. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the WestJet social media team.
Please note that the social media accounts of WestJet are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact WestJet for certain issues. For urgent or complex issues, it's recommended to contact WestJet customer service via phone or chat for more personalized assistance.
Yes, to contact the WestJet customer support by email, follow these steps:
Go to westjet.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by WestJet and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your WestJet order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your WestJet order number or username.
Once you have completed the email, click send. You should receive a response from the WestJet customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to WestJet. WorthEPenny provides free tools and resources to assist customers in reaching WestJet customer service more efficiently, such as the WestJet phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about WestJet, as well as forums where WestJet customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including WestJet, it is not associated with or endorsed by WestJet.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the WestJet official app or the WestJet company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of WestJet trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: WestJet. All references by WorthEPenny to third-party trademarks like WestJet are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.